Living Cluster - Simplifying Property Management, Empowering Communities

Lotez Technologies (OPC) Private Limited (“we,” “us,” or “our”) operates the Living Cluster platform, which facilitates apartment maintenance fee payments from residents directly to apartment associations. This Refund Policy explains the terms under which refunds may be handled.

1. No Direct Refunds from LivingCluster

Living Cluster acts solely as a technology platform enabling payments between apartment residents and apartment associations. We do not hold or control the funds paid and do not charge any commission on these transactions.
All payments for apartment maintenance fees are transferred directly to the bank accounts of the respective apartment associations.
As such, Living Cluster does not process or issue refunds for any payments made through our Services.

2. Refund Requests

Any requests for refunds, adjustments, or cancellations must be directed to the respective apartment association. Refunds are subject to the policies and discretion of the apartment association involved.

3. Payment Gateway Fees

Residents are responsible for any payment gateway convenience fees or transaction charges. These fees are non-refundable.

Residents are responsible for paying any applicable payment gateway convenience fees or transaction charges.

4. Disputes and Chargebacks

If you believe a payment was made in error or fraudulent activity occurred, please contact the apartment association directly. You may also contact your bank or payment service provider to dispute a transaction.

5. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page and take effect immediately upon posting.

6. Contact Us